Question: 4. Discuss why things went wrong. Who was responsible? This is an important question - make sure to think broadly and consider the roles of

4. Discuss why things went wrong. Who was responsible? This is an important question - make sure to think broadly and consider the roles of various stakeholders in the change process. (75% effort and space) 5. Was Smithers effective? (Discuss. (5%) (what criteria did you use to make this decision) 6. What could Smithers have done differently? As in the past, provide specific actionable recommendations chronologically(20%)

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