$4.$ Manager's Hot Seat: Performance Management: A$-$Plus Government Solutions

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Manager's Hot Seat: Performance Management: A$-$Plus Government Solutions

Performance management is defined as a set of processes and managerial behaviors that involves defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. It is an important ongoing activity that usually results in higher profitability and productivity and lower turnover. This activity is important because if performance management is not done correctly, it can have dire results on employee engagement and job satisfaction. The goal of this activity is to provide you with problem$-$solving skills when it comes to issues related to performance management.

A$-$Plus Government Solutions is a government contractor that handles Department of Defense contracts. Christopher has been assigned to work on the client site on behalf of A$-$Plus and is up for his $1-$year performance evaluation with his boss, Heidi. Heidi believes Christopher is doing an excellent job from her point of view, but she keeps receiving complaints from the general he works with on$-$site. Heidi and Christopher are now meeting to discuss his performance. How do you think Heidi handled the performance evaluation? How would you have?

Click the $$ button to watch the video. Then, answer the questions that follow.

$4$a$.$ Assume Christopher wants a $360-$degree appraisal

Assume Christopher wants a $360-$degree appraisal. Which of the following individuals should he not be asking for feedback?

Multiple Choice

Heidi, his manager

Jack, who is on the same team as Christopher

Rhonda, his HR representative

Morgan, who works for Christopher

General Baines, his client