4) PERT/CRM is a scheduling method for inventory management. A) True B) False 5) Typically customers will perceive waiting times to be less if the line continues to move. A) True B) False 6) Forecasts for longer time horizons tend to be more accurate than forecasts for shorter time horizons. A) True B) False 7) A mission statement should provide a guide for the formulation of strategies for the organization. A) True B) False 8) Scope creep refers to uncontrolled changes to a project. A) True B) False 9) Total queuing system costs are always minimized at the point where the costs of customers waiting are equal to the service capacity costs. A) True B) False 10) Among the assumptions of breakeven analysis is that revenue per unit changes wi volume. A) True B) False