Question: 4 points Consider a sequential process in a customer support call center. Following are the service stations and their respective times. - Call Reception: 3

4 points Consider a sequential process in a customer support call

4 points Consider a sequential process in a customer support call center. Following are the service stations and their respective times. - Call Reception: 3 minutes - Issue Identification: 6 minutes - Problem Resolution: 8 minutes - Documentation: 3 minutes

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