Question: service 4 points Consider a sequential process in a customer support call center. Following are the service stations and their respective times. - Call Reception:

service

4 points Consider a sequential process in a customer support call center. Following are the service stations and their respective times. - Call Reception: 1 minutes - Issue Identification: 6 minutes - Problem Resolution: 10 minutes - Documentation: 4 minutes Calculate direct labor utilization. Keep at least two decimals

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