$(4$ pts$)$

It is important to note the differences between a troubled and troublesome employee because:

Troubled employees respond differently to different interventions than troublesome employees. Troubled employees are more likely to need a firm hand and the prospect of termination to get their attention and improve performance.

It really doesn't matter which is the case, you have to be firm and swift with discipline to get them back on track.

Troublesome employees are just misuderstood; they need some additional help and consideration. They respond well to careful intervention and coaching.

Troubled employees respond differently to different interventions than troublesome employees. Troubled employees are more likely to need support and assistance in addressing the cause of their struggles while troublesome employees have a more pervasive hostile attitude.