Question: 4. What does it mean by Lean Logistics? Why is lean logistics hard to implement in practice? 5. Customers are considered to have much more

4. What does it mean by Lean Logistics? Why is lean logistics hard to implement in practice? 5. Customers are considered to have much more influence in the marketplace today. What factors have led to this "empowered customer" situation? How has this factor changed Logistics and customer service in the last 10 to 15 years? Will this influence continue

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