$4.$ Which element is involved in designing a service organization?

A$.$ The target market: Who is our customer?

B$.$ The service concept: How do we differentiate our service in the market?

C$.$ Both A and B$.$

D$.$ Neither A$,$ nor B$.$

Answer$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

$5.$ Which element is involved in designing a service organization?

A$.$ The service strategy: What are our service package and the operating focus of our service?

B$.$ The service delivery system: What are the actual processes, staff, and facilities by which the service is created?

C$.$ Both A and B$.$

D$.$ Neither A$,$ nor B$.$

Answer$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$