4. You've recommended to your team lead that you should move forward with the re-launch. You have a key customer that was impacted by the miss-launch a few months ago and you're meeting with them to talk through next steps. They are reluctant to continue using your product due to the miss a few months ago. How do you approach the meeting? Rate the effectiveness of each response option by dragging the item into the bins below. Each bin can hold multiple items. A Focus on next steps, disregard problem. B Address problem, but blame it on an internal dependency and mention that there's no way it will happen again. Address problem, reassure customer that the root cause has been corrected, and solicit feedback on any additional improvement the customer desires. D Address problem and recommend that they look elsewhere for support. E Address problem and focus on the mechanisms your team has put into place to avoid the problem. BEFORE YOU CLICK "SUBMIT" you can move your selection to other bins should you change your mind. Highly Effective Very Effective Moderately Effective Slightly Effective Ineffective