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Coursework Title: Good Food Case Study

Task Details/Description:

Good Food is a small retailer and currently has a portfolio of three stores, more recently they have been considering further expansion. Currently the stores operate across the West Midlands, but the plan is to open the next store within the more rural part of South Shropshire. The stores specialize in natural home-grown food and their goods are sourced from within the UK. In the main, the current workforce is made of students, young mothers and a number of migrant workers.

Tasks:

The Senior Team want to pursue the idea of developing an on-line shopping service for its customers. They recognise the need to appoint experienced web developers and an E-Commerce project manager. In order to get the right person, they have asked you to advise on:

The most appropriate method of job analysis and the benefits of going through this process.

In light of the comments in the exit interviews, you are also tasked with re-visiting the store supervisor job description and person specification as a priority. You have been given an opportunity to explain and discuss the role these two documents play within the recruitment process.

Management believe high staff turnover and staff performance have contributed to poor sales, and they seek your advice on:

How to improve the selection process. Advise the management team on (based on information you have been given about the sales role) the best method of selection. (Justify your answer)

You have also been asked to outline a recommended approach to managing performance.

Based on the proposal to expand the store to a more rural area the management team want to understand the following:

What factors need to be considered when analysing external labour markets before confirming another store opening?

What approaches can be explored in relation to talent management and how might they address some of the issues of a high turnover.