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D Question 41 2 pts Frequent flyer programs that the airlines offer are one way to increase switching costs. What is the end result in terms of Porter's five forces? increases customer power increases the threat of substitutes o increase the threat of new entrants O decreases customer power O decreases supplier power increases supplier power D Question 41 2 pts Frequent flyer programs that the airlines offer are one way to increase switching costs. What is the end result in terms of Porter's five forces? O increases customer power increases the threat of substitutes O increase the threat of new entrants O decreases customer power o decreases supplier power increases supplier power Question 42 2 pts What is the book value of a company vehicle that cost $49,000, has a salvage value of $7,000 and an expected life of six years. After five years, what is the book value? O $32,000 O $14,000 O $28,000 O cannot tell from the information provided O $21,000 O $12,000