Question: Frequent flyer programs that the airlines offer are one way to increase switching costs. What is the end result in terms of Porter's five forces?

Frequent flyer programs that the airlines offer are one way to increase switching costs. What is the end result in terms of Porter's five forces?
decreases customer power
increases customer power
decreases supplier power
increases the threat of substitutes
increase the threat of new entrants
increases supplier power
Frequent flyer programs that the airlines offer are one way to

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