4.1 - Prepare the Report

Before the tenant moves into the property a Residential Premises Condition Report must be prepared by the agent to accurately detail the condition the property is in prior to the tenant occupying it.This will ensure that the property is returned in as near a condition at the end of the tenancy period.

For the purpose of the exercise, identify a property that you can access, it could be your own home, or that of a family member or friend. Conduct a property inspection as if you were inspecting the property of Ian and Rebecca Harrison and accurately complete the residential premises condition report - make sure you put the address of the Harrison's property on the report.

Assume the following issues with the property add the following issues to the condition report:

broken light fitting in the bathroom

a hole in the lounge room wall

a broken wardrobe door handle in the master bedroom.

Submit the completed form as part of your assessment for this task.

4.2 - Questions

A week later, Ian (the landlord) knocks on Aaron's door at 8:00pm. He tells Aaron that he was 'in the neighbourhood' and thought he would pop in to fix the wall and take the broken fittings so that he can get them replaced.

a)What section of the Act has been breached?

b)Outline a landlord's entry rights and obligations as defined in the Act.

The landlord can enter between 8:00 am and 6:00 pm on any day except public holidays. If the tenant is home, they must let the landlord in, providing the appropriate notice has been given or agreement reached. Entry outside these hours, or without the appropriate written notice, is only possible by agreement.

The landlord can enter if the resident is not at home, providing that an agreement has been reached or adequate and appropriate written notice has been given in the form required. However, it is recommended that a time is agreed when the tenant is at home for a landlord visit - this will help avoid possible disputes.

c)Under what circumstances can a landlord enter a property? Identify the appropriate section of the Act.

Thelandlorddoesenterthe premises, they must do soina reasonable manner.

Emergenciesno notice required

tenant, occupant, or guest is seriously injured.

imminent danger to any person.

premisesinneed of urgent repairs.

premisesindanger of being seriously damaged or destroyed (e.g. fire)

d)When can an inspection be carried out on a rental property?

A landlord can inspect the whole premises during an inspection. A tenant must keep the rented premises in a reasonably clean condition except when the landlord is responsible under the lease agreement for keeping the premises in that condition.

If the landlord believes the tenant has breached that duty, they can serve aNotice for breach of duty to tenant/s of rented premises

e)What must be in a notice of entry?

Landlord's notice of entry

Landlords must give tenants 24 hours' written notice of entry.

• Exception:In a long-term lease using Form 2, landlords must give tenants 14 days' written notice.
• be written
• state the landlord's reason for entry
• be delivered either:
• by post (allowing extra time for delivery).In country areas, an extra two days should be allowed for postal delivery times
• by electronic communication (such as email), if the tenant has given written consent to receive notices and other documents this way, or
• personally to the tenant between 8:00 am and 6:00 pm.

f)Does Aaron have the right to refuse Ian entry?

First of all, despite whattenantsmight believe or say, they cannot 'refuse'entryif all the legislative requirements are met. This means little though if thetenantis physically blockingentry. If thetenantis displaying aggressive behaviour when you lawfully attempt to enter - remove yourself from the situation.

Task 5:Undertake termination process

When it comes to the end of the tenancy the agent must follow appropriate termination processes.

Eleven months have passed and the lease is due for renewal. The owners decide that they will not renew the lease as their daughter is going to move into the property.

5.1 - Notice to Vacate

Prepare 'Notice to vacate' to provide to the tenant for Ian and Rebecca Harrisons investment property.

Submit the completed form as part of your assessment for this task.

5.2 - Process

Outline the steps that you take to ensure compliance with legislation and that the best interests of the owner are considered.You should include any documentation that needs to be completed.

Project 2 - Instructions

During day to day real estate activities, the keys belonging to properties of various owners and landlords for whom the agency is providing service will be removed from the office and used by staff, tenants and possibly tradespeople.

Keeping track of the whereabouts of these keys is imperative to maintaining the security of your client's valuable assets and minimising the risks that can affect the agency relating to key security.

Task 1 - Key Register

1.1 - Complete the Key Register

Amanda Watkins is the officer responsible for managing the key register at ABC Real Estate. You have a number of property inspections to attend.

You receive the following keys at 10:00am on 2 April 20XX and return them at 2:30pm on the same day.

You are conducting an end of lease inspection at 13 Bucket Way, Keilor (Key P065).

You have been asked to advertise a rental property at 25 High Street, Essendon (Key P267).You need to see the property before writing the advertisement.

Amanda is on leave, so the receptionist Paul Barber, is issuing keys.You are conducting two open for inspections in the evening.

You receive the following keys at 5:00pm on 4 May 20XX and return them at 9:00am the next day.

2/17 Partridge Street, Niddrie (Key P515)

23 Callum Court, Sydenham (Key P349)

Complete the key register template provided in your student portal using the information provided.

Submit the completed form as part of your assessment for this task.

1.2 - Key Management Procedures

Undertake research to determine the process for maintaining and accessing key registers.You may like to interview an agent, agent's representative or other agency staff, or you can review the key procedures sample provided in your course.

If possible, obtain a copy of a written procedure for accessing, maintaining and security of a key register in an agency.

You must answer the following questions.

i)In what format is the key register kept, ie database, spreadsheet

ii)Who is responsible for maintaining the register and issuing keys?

iii)Outline the process for obtaining, using and returning keys, ie: Who can sign keys out? Can they be kept overnight? Can they be passed on to a third party?

iv)What happens if a key is not returned?

v)How is security for both the register and keys maintained? ie password protection for register, keys are kept locked up, etc.

Learner Declaration

Complete ALL sections including your legal name and contact details.

Indicate

Y for Yes or N for No

I submit this assessment and certify that:

All work submitted has been completed by me

No part has been completed or copied from any other person

I have referenced and/or acknowledged all necessary authors

I have kept a copy of my assessments

Where necessary, I have attached supporting documents which are clearly identified in line with the specific question

Where required, I have completed any agreements, forms and documents required for this assessment.I understand that partial completion will not be accepted

I understand that federal and state agencies have the right to access any of my assessment materials for auditing and monitoring purposes

I consent that REAA may use my de-identified assessment for internal moderation and validation purposes

I understand that if a third party requests my results that REAA will only do so with my written permission

Learner Legal Name (print)

Unique Student Identifier

Contact Number

Home Address

Learner Signature

Date