Question: 4. Read the article What Great Listeners Actually Do by Jack Zenger and Joseph Folkman on the Harvard Business Review website below and answer the

Read the article “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman on the Harvard Business Review website below and answer the questions that follow. Please supply a longer answer for B thankswww.hbr.org/2016/07/what-great-listeners-actually-do

(a) The authors state that “good listening is much more than being silent while the other person talks.” According to them, what should good listeners do instead? (2%)

(b) What do the authors mean by the statement that, as a good listener, you should “listen with your eyes as well as your ears”?

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