4. Read the article What Great Listeners Actually Do by Jack Zenger and Joseph Folkman on the...
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4.
Read the article “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman on the Harvard Business Review website below and answer the questions that follow. Please supply a longer answer for B thankswww.hbr.org/2016/07/what-great-listeners-actually-do
(a) The authors state that “good listening is much more than being silent while the other person talks.” According to them, what should good listeners do instead? (2%)
(b) What do the authors mean by the statement that, as a good listener, you should “listen with your eyes as well as your ears”?
Related Book For
Economics
ISBN: 978-0073375694
18th edition
Authors: Campbell R. McConnell, Stanley L. Brue, Sean M. Flynn
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