Question: 5 - 1 case study Culture Creates Customers Dissatisfaction What type of expectations does Mr . Joe Teng have about ticketing situations? Mr . Joe

5 - 1

case study Culture Creates Customers Dissatisfaction

What type of expectations does Mr

.

Joe Teng have about ticketing situations?

.

Joe Teng expects to have his three requested tickets given to him based on a referral by one of his business acquaintances. They were not given to him so a negative disconfirmation occurred, meaning performance perceptions did not meet his expectations.

Which of the theories of post

-

consumption reactions might explain Mr

.

Teng

s experience?

If the customer is likely to mention his dissatisfaction or negative experience with global voyages to his friends and acquaintances, what can Mr

.

Yadav

s business do to combat it

?

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