$5\mathrm{.}1$ From reading the article above, list and explain in detail the various costs

associated with poor quality for any organisation.

$(16)$

$5\mathrm{.}2$ Expanding on the costs associated with poor quality, recollect the hidden

costs associated with quality.

$(10)$

$5\mathrm{.}3$ Now call to mind the steps that can be followed to quantify the costs of poor

quality.

$(5)$