$5\mathrm{.}2.$ Using the information provided below to answer the following questions.

INFORMATION

Gqeberha Auto Repairs $($GAR$)$ operates a service and maintenance workshop within the CBD precinct of

Gqeberha, the seat of the Nelson Mandela Bay Metropolitan Municipality, South Africa. As part of a

planned shift from a low$-$cost strategy to a response strategy, the workshop manager would like to

determine the workshop$$s current capacity efficiency and effective utilisation.

The following information about the workshop has been validated:

$$ The workshop has a designed capacity of $100$ cars per month.

$$ Effective capacity of the workshop is $90$ cars per month.

$$ Current backlog in the system is $15$ cars per month.

$$ Actual output is $70$ cars per month.

$$ Expected capacity has averaged $88$ cars for the past few months.

$$ Capacity in the system is $20$ cars per month.

REQUIRED:

Based on the information provided above, answer the following questions:

$5\mathrm{.}2\mathrm{.}1.$ Calculate the workshop's capacity efficiency and interpret the result obtained within the context of

the transition to a response strategy.

$(3$ Marks$)$

$5\mathrm{.}2\mathrm{.}2.$ Calculate the effective utilisation of the workshop and interpret the result obtained within the context

of the transition to a response strategy.