5. a Explain why It is important to have an effective property maintenance plan in place

6. When developing a property maintenance plan, what should agent include in it?

7. List industry benchmarks which should be considered in a property management plan

8. Name and describe all the steps in the property maintenance cycle.

9. When letting a property, what should the agent and landlord do to ensure the

property is fit for human habitation

10. Describe an effective management system for controlling the security of keys held

for all the managed properties

11. Before retaining the services of a new contractor or tradesperson, what should an

agent do.

12. Provide an example of potential security risks in relation to property maintenance