5. Amazon.com allows users the ability to create wish lists to track the items that they wish to purchase in the future or that they may share with others. This is an example of what? a. Customer Relationship Management b. Supply Chain Management c. Customer Managed Interaction d. Customer Service Life Cycle e. Customer Loyalty Program 6. Instagram marketing could be used to help create awareness of a new, innovative product. This is an example of the phase of the Customer Service Life Cycle. a. Engage b. Fulfill c. Service d. Transact