5. Chapter 2 Summary

Read the following scenario and then answer the questions about team and intercultural communication in the workplace.

Noreen is a creative manager overseeing a project with a team of six members. Noreens team is located in Tokyo, and most of the members have worked together before; however, they have a new addition to the team for this project. The new team member is from the companys Atlanta offices.

What is the first step that Noreen should take as her team begins the project?

a)Noreen should send the team to conflict management classes to help establish norms.

b)Noreen should publish a list of policies and procedures for dealing with the new member.

c)Noreen should help the team members build relationships with the new member.

As the team works closely on its project, what guidelines should members follow in order to provide effective feedback that improves the work of the team and individuals? Check all that apply.

a)Speak for the team whenever possible.

b)Dont exaggerate.

c)Use you statements.

d)Avoid labels.

Tims team is now ready to write a preliminary report to submit. The team has met and discussed the goals for the report. They have developed a schedule and plan for writing. What is the next step they should take in preparing the report?

a)Draft the report and then read each others sections to provide feedback.

b)Complete and submit the report after the chief editor has reviewed it.

c)Determine who will be the proofreader for the report.

Since this team is diverse, with members from different cultures, which cultural differences should members take into consideration as they collaborate and complete their written document? Check all that apply.

a)Religious affiliation

b)Beauty standards

c)Materialism

d)Uncertainty avoidance

e)Formality

As they finalize their status report, members of Luiss team are asked to work in subgroups. Luis talks to Joseph about his subgroup assignment.

LUIS: Joseph, since you worked on the market research, Id like you to work closely with Analisa on the final section of the report. She has worked on many similar projects, and I think you two will complement each other well.

JOSEPH: Sure. Analisa is the really old lady in the Santiago offices, right?

Which revision would be the most appropriate for Josephs statement?

a)Sure. Analisa is the elderly research expert in the Santiago offices, right?

b)Sure. Analisa is the senior citizen in the Santiago offices, right?

c)Sure. Analisa is the research expert in the Santiago offices, right?