Question: 5 d . While speaking privately with Mark, Sherri s . . . While speaking privately with Mark, Sherri says: If [ our associates ]

5d. While speaking privately with Mark, Sherri s...
While speaking privately with Mark, Sherri says: If [our associates] are unhappy and morale is low it doesn't matter how many people we have scheduled on the floor, great customer service is not gonna happen. Sherri is referring to
Multiple Choice
the general adaptation syndrome.
the service profit chain model.
emotional intelligence.
the continuance commitment concept.
the EVLN model.

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