5. Negotiation Select one:

a.

Preparation is a key element of negotiation

b.

Getting the lowest price is the ultimate success

c.

Using negotiation power is unfair

d.

Unsuccessful negotiation is a wasting of time

6.Process variation

Select one:

a.

Not acceptable

b.

Results in poor performance

c.

Naturally occurs and does not mean out of control

d.

Observations mean is a more important factor of performance than process variation

7.Standardisation provides the following benefits

Select one:

a.

Provides revenue for accredited certifiers

b.

Always decreases the supply costs

c.

Eliminates variance

d.

Makes complex supply chains manageable

8.Statistical Process Control

Select one:

a.

Checks if the process is in control

b.

Only considers the changes in the distribution

c.

Identifies common causes

d.

Only considers the changes in the mean

9.One of the goals of negotiation is

Select one:

a.

Exploring options for collaboration

b.

Choose the best bidder

c.

Testing our power

d.

Winning the argument

10.Knowing the Total Cost of Ownership is beneficial since

Select one:

a.

Considers all the cost elements of supply

b.

It is a financial standard

c.

Fits into the balance sheet

d.

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