$5.$ Please answer the following Multiple$-$Choice Questions.

a$.$ Which one is not the key feature of TWM$?$

A never$-$ending push to improve quality, which is referred to as continuous improvement Detect defects rather than prevent defects.

Everyone is involved in quality management in the organization. The goal of ever$-$increasing customer satisfaction.

b$.$ In the context of the statistical process planning process, which of the following statements are true of the define the important quality characteristics step?

Only those characteristics that can be measured are candidates for control.

Different characteristics may require different approaches for control purposes.

Regardless of the characteristics the same approach is used for control purposes. Each product or service can have a number of important characteristics.

c$.$ A process has been found to have non$-$random variation, which of the following statements indicates a correct management response to the situation?

Recognize that there is a problem that needs to be corrected.

Managers do not need to respond until further data is collected.

As the issue is non$-$random, discovery of the root cause of the problem is not required. If it appears to be a false alarm, resume the process and presume there are no issues.

d$.$ In the context of control charts, which of the following statements are true of non$-$random variation in a process?

Managers should have response plans to investigate the cause.

If an assignable cause can be found, it needs to be addressed.

It may be a false alarm $($i$.$e$.,$ a type I error$).$

It is indicated when a point is observed that is inside the control limits$.$

e$.$ Which of the following is not one of the three key features of TQM$?$

Continuous improvement

Involvement of everyone in the organization

Customer satisfaction

$100\%$ inspection of all production

f$.$ Performance, conformance, durability and serviceability are all dimensions of quality for $\_\_\_\_\_.$

Service

Assurance

Goods

Consistency

g$.$ Which of the following is not one of the dimensions of service quality?

Responsiveness

Convenience

Assurance

Durability

$6.$ Please answer the following True or False question.

Managers should use control charts as part of statistical process control specifically for those aspects of a process that have a tendency to go out of control. $($True$/$False$)$