5 POINTS Type CHANNELS: Describe Best Buy's multichannels, referencing concepts from our text or another source. Press the Enter key to separate each step with a paragraph.

5 POINTS EACH (10 POINTS TOTAL) Type CUSTOMERS: Identify and describe TWO ways Best Buy engages with customers, referencing concepts from our text or another source. Press the Enter key to separate each step with a paragraph.

5 POINTS EACH (10 POINTS TOTAL) Type DATA: Identity and describe TWO ways Best Buy uses data as part of its CRM strategy, referencing concepts from our text or another source. Press the Enter key to separate each step with a paragraph.

2. CREATE YOUR GOOGLE DOCS OR MICROSOFT WORD FILE: Please use Google Docs or Microsoft Word to create your file. Whether you use Microsoft Word or Google Docs, name the file YourLastNameCase2, for example mine would be RothauptCase2.