$5.$ Read below case study and answer the questions that follow.

Scenario:

PPM is a small interior design business provides consultancy and installation services specialising in kitchen and bathroom designs within the Melbourne region. They provide these services to both individual clients and a number of architectural firms who sub$-$contract projects for their clients. They have been in operation for $2$ years and have worked extensively on a wide range of contracts.

They currently promote their services via their website and social media channels including Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected radio stations.

PPM works with a large number of other businesses and trade sub$-$contractors when undertaking installation work. This includes ordering bathroom and kitchen products, as well as installation and fitting of kitchens and bathrooms.

PPM is using outdated Excel sheet for the contractor and staff and data is not been maintained properly. Many times, staff is complaining that salary is not paid correctly and no proper record and system in place to manage contractor and staff.

You have recently joined PPM as a Business Manager. Your role includes:

$$ Review existing process and make a suggestion to improve the process

$$ Overlook IT$,$ Business and sales department

$$ Provide mentoring to the staff and contractor

$$ Manage projects

Questions.

$1.$ Explain practical and operational issues that PPM is facing.

$2.$ What solutions would you suggest to resolve the problem?

$3.$ Explain why PPM should implement a new process$/$software$?$

$4.$ What techniques you will use to implement a new process$/$software$?$