5. State two things that must be enclosed in a job application letter. (2 Marks)

6. In not more than two (2) sentences, briefly explain why it is important to have an agenda before a

meeting (3 Marks).

7. In one sentence, briefly explain why a secretary must finalise his or her minutes in the shortest

possible time after a meeting has ended (3 marks)

8. As a distributor for Unique Creation, you want to write a letter to the Marketing Manager to request

for an updated price list of products. State the approach will you adopt in writing this letter. In not

more than two (2) sentences, explain the reason for your choice of approach. (3 marks)

9. The grapevine is the social network of informal communication that helps people to interpret the

organization. State 3 disadvantages of grapevine to an organization. (3 marks)

10. Adaptation is an essential component of effective communication. Explain 2 ways through which you can adapt your message, in not more than two (2) sentences. (2 marks)

SECTION B (30 MARKS)

As a result of Governments restrictions on social gatherings due to the COVID-19 pandemic, there has been low patronage of your event centre, Riks Parks, Madina. As the General Manager of Riks Parks, write a standard business letter to Mrs. Aisha Mensah, the CEO of Mega Lawns, Adenta, suspending the lawn maintenance contract you have with her organisation. Use a fully-blocked layout for your letter. Your letter should not be more than 180 words long.