5. Using an indirect approach for your writing is usually most desirable for which of the following cases:

a. Writing a routine email to a fellow worker

b. Writing a thank-you letter to a person who interviewed you for a job

c. Writing a bad news message to a dissatisfied customer

d. Writing a letter that offers a job to a prospective employee

6. An appeal to the head is:

a. A logos strategy

b. A pathos strategy

c. An ethos strategy

d. A legos strategy

7. True or false: Enhancements such as stories, props, and visuals can help make a presentation memorable.

8. True or false: You should always use a top-down outline for business

9. True or false: HATS is an acronym for document design principles.

10. True or false: People always want to know Whats in it for me? when they read your work.

11. True or false: Memos are used for formal communication outside the organization