How should a message that was developed using the indirect approach open?

$*$

$1$ point

With an apology for the news

With reasons for the news

With a statement of the news

With an introduction to the writer

With a neutral buffer

Choose the correct word to fill in the corresponding blank in the paragraph written below $(1$ mark each$)$:

Particularly for $\_\_\_$A$\_\_\_$ messages, taking a few moments to $\_\_\_$B$\_\_$ and proofread might save you hours of headaches and damage$\_\_\_\_\_$C$\_\_.$ Also, go for $\_\_$D$\_\_\_\_$ when it comes to producing your email messages. A clean, easily $\_\_\_\_$E$\_\_\_$ font, in black on a white background, is $\_\_\_\_$F$\_\_\_\_$ for nearly all email messages. Take advantage of your email system$$s $\_\_\_\_\_$G$\_\_\_\_$ to include an email $\_\_\_$H$\_\_\_\_\_,$ a small file that automatically includes such items as your full name, $\_\_\_\_$I$\_\_\_,$ company, and contact information at the $\_\_$J$\_\_\_$ of your messages

$*$

$10$ points

important revise control simplicity readable sufficient ability signature title end

B

I

H

F

E

C

D

G

A

J

B

I

H

F

E

C

D

G

A

J

If you have to say $"$no$,"$ you should always $\_\_\_\_\_\_\_\_.$

$*$

$1$ point

explain the reasons

pull back from communicating

deliver it directly

All of these options

As a manager, when delivering bad news to employees, which of the following would be the

most appropriate channel of delivery?

$*$

$1$ point

Social networking site

In person

Via telephone

Formal written documents

Email

After developing a clear purpose, what is the next step in preparing to write the negative message?

$*$

$1$ point

Sharing the unwelcome news

Gathering information the audience needs to understand and accept the message

Clarify your qualifications

Writing a message that is sensitive and honest

Being upfront and honest with those you need to send the message to

When using the indirect approach to convey negative news, what should be in the middle, or

body of the message?

$*$

$1$ point

Neutral buffer

Reasons for the bad news, then the news

Positive statement aimed at maintaining a good relationship

Bad news

Information that may help the audience

Select the correct word to fill in the blank and complete the sentence$($s$)$ below. YOU CAN ONLY CHOOSE EACH WORD ONCE $--$ in other words, you can't use a word more than once. $(1$ mark each$)$

$*$

$6$ points

direct indirect genuine positive company blaming emphasize

Subject lines should not $\_\_\_\_\_\_\_\_\_$ the negative news.

$\_\_\_\_\_\_\_\_$ messages take more time to write.

When writing a negative message, wording should be as $\_\_\_\_\_\_\_\_\_\_$ as possible.

When a bad$-$news message gives the bad news in the opening paragraph, the writer is using a$/$an $\_\_\_\_\_\_\_\_$ approach.

Writers should avoid using an $\_\_\_\_\_\_\_\_\_$ tone when relaying negative news.

Readers may cut ties with an $\_\_\_\_\_\_\_\_\_\_\_$ after receiving bad news.

Subject lines should not $\_\_\_\_\_\_\_\_\_$ the negative news.

$\_\_\_\_\_\_\_\_$ messages take more time to write.

When writing a negative message, wording should be as $\_\_\_\_\_\_\_\_\_\_$ as possible.

When a bad$-$news message gives the bad news in the opening paragraph, the writer is using a$/$an $\_\_\_\_\_\_\_\_$ approach.

Writers should avoid using an $\_\_\_\_\_\_\_\_\_$ tone when relaying negative news.

Readers may cut ties with an $\_\_\_\_\_\_\_\_\_\_\_$ after receiving bad news.

When giving negative organizational news you should exude optimism and be really enthusiastic.

$*$

$1$ point

TRUE

FALSE

List two reasons why you would still choose a paper format for a memo over a digital$/$email format? ANSWERS MUST BE POINT FORM AND EACH POINT SEPERATED BY A COMMA OR DASH or mark will not be given. $(1$ mark each$)$

$*$

$2$ points

You should use the direct approach to organize negative news messages when $\_\_\_\_\_\_\_\_.$

$*$

$1$ point

you want to soften the blow of the negative news you need to maintain a close working relationship with the reader

the situation is routine or minor

you need to maintain a close working relationship with the reader

the reader has an emotional investment in the situation

When writing negative news messages, you should use the Indirect approach when:

$*$

$1$ point

You know the reader well

The news is unexpected

All of these options

The news isn$$t that serious

Using an indirect approach in persuasive messages involves $\_\_\_\_\_\_\_\_.$

$*$

$1$ point

avoiding attention$-$grabbing statements in the introduction

presenting a problem without suggesting a solution

merely implying the purpose of the message, without stating it clearly

explaining reasons and building interest before asking for a decision or action

Which of the following is NOT a negative phrase?

$*$

$1$ point

I recognize that the product did not live up to your expectations.

The damage won't be fixed for a week.

Unfortunately, we haven't received it$.$

You are clearly dissatisfied

Why