Question: 5. Write a guide regarding customer service that you would use, as a mortgage broker, to look after a customer. Your guide should be

5. Write a guide regarding customer service that you would use, as

5. Write a guide regarding customer service that you would use, as a mortgage broker, to look after a customer. Your guide should be a minimum of 3 typed pages and must include the following points: (5 marks). Identify and clarify customer needs and expectations Assess the urgency of the request Determine priorities for service delivery Copyright 2004-2017 The National Finance Institute V. 010517

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