$5.$ You are required to develop a policy and procedures for each of the following problem areas which were evident:

a$.$ Bookings

b$.$ Staff Presentation $/$ Greeting $/$ Hosting

c$.$ Reporting requirements$/$staff hierarchy $($General Responsibilities and who is to be contacted in case of an issue $$ if your industry sector varies $[$events$,$ cookery, tourism, accommodation$]$ you may use the hierarchy which is commonly relevant to that industry sector$)$

d$.$ Customer Service Procedures for Service $($Orders$,$ timelines, attendance$)$

e$.$ Dealing with complaints

Each policy needs to include:

o The policy name

o The aim or purpose

o The details of what is included

o The procedures included to achieve the purpose

o What are the requirements to train staff to be able to perform the procedures?

o How will this policy and its effectiveness be monitored and evaluated?

o To whom will this policy be made available? How?