You are required to develop a policy and procedures for each ofthe following problem areas which were evident: a. Bookings b. Staff Presentation / Greeting / Hosting Reporting requirements / staff hierarchy (General Responsibilities and who is to be contacted in case of an issue if your industry sector varies [events, cookery, tourism, accommodation] you may use the hierarchy which is commonly relevant to that industry sector) Customer Service Procedures for Service (Orders, timelines, attendance) Dealing with complaints Each policy needs to include: The policy name The aim or purpose The details of what is included The procedures included to achieve the purpose What are the requirements to train staff to be able to perform the procedures? How will this policy and its effectiveness be monitored and evaluated? To whom will this policy be made available? How? 0000000 Mr and Mrs Jones were looking forward to celebrating their 5\"1 wedding anniversary in style and had great plans for their special evening. Mr Jones decided to book a table for two for dinner at the recently refurbished "Cape Lighthouse\