54 Stakeholders in a continuous improvement project are:

General media

Individuals/Groups who will be most impacted by the process

Those who invest in the task/process

Business partners with whom you are working

55 Which distribution of averages tends to be normal, even when the distribution from which the average data are computed is from nonnormal distributions?

Binomial distribution

Central limit theorem

Bayess theorem

Poisson distribution

56 Visual factory models support cross-trained personnel and mixed-model schedules by communicating:

Explicit work instructions and project charts

Product specifications and dimensions

Six sigma improvement specifications

Process goals, operating conditions, and know problems

57 Cause-and-effect diagrams can be used to analyze:

The use of endcaps in marketing

Factors in a production cycle

Positive effects as well as undesirable ones

All suspicious outlying effects

58 A graphic that shows assets of interrelated or interactive activities that transform inputs to outputs is:

Plan-do-check-act (PDCA)

A product map

A process map

A Pareto diagram

59 For which of the following data collection methods is it more efficient to use data coding to avoid repetitive recording of numbers and errors due to fatigue?

Automatic data capture

Surveys

Mystery shopping

Manual data capture

60 is the mean for which distribution?

Exponential

Poisson

Normal

Binomial

61 A business performance measure that provides an approach to measuring multiple aspects of a business, including the financial aspect, is:

Statistical process control

FMEA

A balanced scorecard

An A2 report

62 Sustainable consumptions are part of which ISO 26000 subject?

Consumer issues

Environment

Community involvement and development

Fair operating practices

63 The multi-vari chart is a useful tool for analyzing what types of variation?

Average, spread, and location

Skewness and kurtosis

Part-to-part and lot-to-lot

Cyclical, temporal, and positional

64 The cause and effect diagram, or fishbone diagram, was created by:

Walter A. Shewhart

Edward Deming

Joseph M Juran

Kaoru Ishikawa

65 What data attributes are key to understanding a data set and the process that generated them?

Skewness, Kurtosis, and spread

Average, range, and standard deviation

Sigma, range, and kurtosis

Spread, shape, and center

66 This diagram tool is used to produce many possible answers to an open-ended question:

Fishbone diagram

Cause-and-effect diagram

Venn diagram

Affinity diagram

67 Which of the following is a principle of The Toyota Way?

Encourage employees to use the A.3 methodology to sell their Six Sigma ideas to their champions.

Build a culture of stopping to fix problems to get quality right the first time.

Teach the management team to manage by wandering round.

Allow your employees to go see and report the understandings back to you so that you stay out of the way.

68 Suppose you have two samples of continuous data that are normally distributed. The samples are independent. If you conducted an F-test and the p-value was less than the level of significance, which test should be used to test the means?

Two sample Z-test

T-test assumes unequal variance

T-test assumes equal variance

Paired t-test

69 The inputs in the SIPOC process focus mainly on:

Things that will be influenced

How the process in general may vary

The customers with whom you are getting in touch

People who supply the content

70 This idea generation tool does not include verbal interactions and instead utilizes writing first and then posting for all to read.

Nominal group technique

Force field analysis

Process analysis

Brainstorming

71 Which phase of team development is characterized at the beginning of a project?

Storming

Norming

Forming

Performing

72 What is one-dimensional quality?

A predetermined item

An item that cannot be changed

A material that is incorporated into the process at any time

Something with only one state

73 How does total productive maintenance (TPM) integrate lean back into the overall Six Sigma program?

TPM covers the four sigma levels closest to the mean.

Lean and Six Sigma are separate and distinct and do not intersect.

TPM reveals insights into problems and incorporates data collection, problem reporting, and continual improvement.

TPM supports risk-based thinking and risk management.

74 5S, which stands for sort (seiri), straighten (seiton), shine (seiso), standardize (seiketsu), and sustain (shitsuke), is used to:

Distinguish between special and common causes of variation

Create order and organization

Validate compliance with ISO 9001

Track process outcomes and identify out-of-control situations

75 The tool that helps us visualize the items charted as vital few and trivial many using the principle of 80:20 is:

Design of experiments

The Pareto chart

The scatter diagram

The affinity diagram

76 Actions taken to eliminate waste (muda), unevenness (mura), and unreasonableness (muri) are known as:

Takt time analysis

Countermeasures activities

The theory of constraints (TOC) approach

Mistake- and error-proofing (poka-yoke)

77 How many core subjects are there in ISO 26000?

9

7

8

10

78 In a multi-vari chart study, another term for shift-to-shift variation is:

Temporal variation

Cyclical variation

Normal variation

Positional variation

79 Delighters in the Kano models are:

Functional

High performing

Attractive

Necessary

80 Discrimination and vulnerable groups are part of which ISO 26000 subject?

Human rights

Labor practices

Fair operating practices

Consumer issues

81 Cause-and-effect diagrams can be used to analyze:

All suspicious outlying effects

Factors in a production cycle

The use of endcaps in marketing

Positive effects as well as undesirable ones