Question: 6 (A) Label each activity as VA or NVA based on customer's perspective. Ensure to denote the corresponding number when noting your answer. For e.g.

6 (A) Label each activity as VA or NVA based on

(A) Label each activity as VA or NVA based on customer's perspective. Ensure to denote the corresponding number when noting your answer. For e.g. (1 = NVA) (3 marks) Activity VA / NVA Average 0.5 1 2 10.0 0.5 3 2.0 4 4.0 5 Walk to office partition and answer customer call Obtain order requirements/details from pre-approved customer Walk to fax machine to forward to Credit Manager Coordinate assembly of customer product Wait and drop off order details to "Accounting" department Coordinate delivery of product to customer's "ship to" location Walk to printer to print order Copy original 5 times Walk to filing cabinet to file one copy Go to 'Production' and 'Sales' department and drop off order copies 4.0 6 1.0 7 3.0 8 3.0 9 10 10.0 Calculate and denote: (B) the VA to NVA proportionate relationship/ ratio (4 marks) (C) percent of the total cycle time is represented by Value Added Activities

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