6. A performance management system designed with a strong quality orientation can be expected to: A. emphasize an assessment of system factors, but not person factors, in the measurement system. B. emphasize managers and employees working separately to solve performance problems. C. involve only the external customers in setting standards and measuring performances. D. use multiple sources to evaluate person and system factors. E. emphasize an assessment of person factors, but not system factors, in the measurement system. 7. Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance? A. Behaviorally anchored rating scale B. Graphic rating scale C. Comparative rating scale D. Organizational behavior modification E. A competency model 8. Which of the following is an example of an ownership plan used in compensation systems? A. Gainsharing plan B. Profit-sharing program C. Group incentive D. Stock option E. Individual incentive plan 9. Group incentives tend to measure performance in terms of A. employee retention B. individual motivation C. organizational environment D. physical output E. organizational profitability 10. The first step in task analysis is to: A. develop a list of tasks performed on the job. B. validate or confirm the tasks. C. identify the jobs to be examined. D. identify the knowledge, skills, and abilities required for the tasks. E. identify the equipment and working conditions required for the tasks