6. Answer the following:

a. Explain two (2) common data collection methods.

b. Which method will you use to develop a learning program for your team or

employees within an organisation?

7. Explain the role of PEST analysis in external environment scanning in relation

to social, political, economic and technological developments?

8. Give examples of two positive workplace behaviours that should be used by

managers to assist in achieving business performance.

9. Explain emotional intelligence and its relationship to individual and team

effectiveness.

10. What are the four (4) four stages of transformational change in an

organisation? How can these stages be managed?