6. Chapter 3 Summary

When are we most likely to shift our mindset? Check all that apply.

When we are facing panic or fear

When we seek fairness for all

When we are comfortable with ourselves and others

When we are uncomfortable with something

When we can act with courage to be kind and generous

Which of the following is a likely outcome of relationship conflict at work? Check all that apply.

Bullying

Learning

Self-righteousness

Respect

Personality issues

What is created when we become emotionally involved in dialogue?

A new perspective

Ambiguity

What are the benefits of being authentic at work? Check all that apply.

Higher levels of engagement

Lower job stress

Greater diversity

More inclusive language

Stronger sense of community

Which expression is the most gender inclusive?

Trist said they will meet us at 10:00 a.m.

Trist said he will meet us at 10:00 a.m.

If a team is diverse, with members from different cultures, which cultural differences should members take into consideration as they write collaboratively? Check all that apply.

Beauty standards

Family values

Power distance

Time orientation

Individualism

As they complete the preliminary report, Tims team is working well together. Tim is meeting with one of the team engineers to discuss a technical issue mentioned in the report.

TIM: Lets look at section 3.2 again. I think we need to reference the problem again, or the technical solution we provide here wont be clear.

KYLE: That was my feeling, too, but the little lady on the team vetoed that idea.

Which revision would be the most appropriate for Kyles statement?

That was my concern, too, but Judy didnt agree.

That was my concern, too, but Judy, our only female member, vetoed that idea.

That was my feeling, too, but our female team member didnt agree.