6. Chapter Review

Read the scenario, and then answer the corresponding questions.

Lorraine is a division manager for a consumer products manufacturing company. Lorraines company has to trim its budget in order to remain afloat. Lorraine needs to eliminate three administrative positions in her division, and she must inform the employees whose positions are being eliminated.

The purpose of Lorraines message is to .

Which audience characteristics should Lorraine consider as she prepares her message? Check all that apply.

Rapport

Ethnicity

Relinquishment

Receiver needs and concerns

Read the following sentence, and answer the corresponding question.

I will let you use my stapler.

Which revision applies a you attitude most effectively for this sentence?

The stapler is available.

The stapler may be used with my permission.

You may use my stapler.

When a message shares details and explanation before offer a main idea, a (n) is being used.

Read the scenario, and then consider the appropriate organizational approach.

Jennifer Pufall is a freelance writer. She has just been offered another project but is too busy to complete the project on the proposed schedule. She decides to propose an alternative schedule. She knows the web publishing company offering her the project works within tight deadlines.

Which organizational approach would be best in this situation?

Inductive

Deductive

Read the scenario, and then consider the sequencing of minor ideas in a message.

Karen is writing an email message to her team about the process for submitting travel receipts for reimbursements.

Which minor-idea sequence would be most appropriate for Karen to use?

Value

Time

Space