6 Develop at least one physical resource required to address customer service requirements (identified in the previous step). The physical resource must be a written resource to convey information, requirements or recommendations. Make sure you match the style of your writing to suit the audience and manage the resource according to organisational system and processes (e.g. use correct document naming conventions). Note: Attach proof of your developed physical resource (e.g. checklist) to this section of your portfolio. Also attach proof of how you managed the written resource according to organisational systems and processes (e.g. screen shot of the document filed in the organisation's filing system using the correct document naming conventions). 7 Procure at least one human resource required to address customer service requirements (identified in step 5). Note: Attach proof how you procured the human resource (e.g. email to CEO requesting permission to recruit the resource, advert etc.) to this section of your portfolio. 8 Deliver your product/service/program to meet customer requirements (according to your adapted business plan, customer service policies and procedures and improved customer service delivery). BSBOP $505 - PROJECT PORTFOLIO 7