Question: 6 . In your chosen case study, what are some of the customer expectations? These expectations might include reliability, responsiveness, access, communication, credibility, security, courtesy,

6 .

In your chosen case study, what are some of the customer expectations? These expectations might include reliability, responsiveness, access, communication, credibility, security, courtesy, competency, tangibles

,

and knowing the customer. How would you determine whether customers are satisfied with the goods and services the company is providing?

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