6. Lean is: A. A methodology that uses positive thinking to increase staff morale and output. B. Process improvement that seeks to find and remove unneeded staff members. C. A process improvement methodology that increases speed and throughput. D. The way HSOs/HSs can enhance the physical health of staff members. 7. Typically, maintaining relationships is information dependent and relies on good communication. a. True b. False 8. Cisco Internet Business Solution Group estimates the cost of lost productivity due to nursing medical errors associated with information delays to be: a. $1.4 billion. b. $2.4 billion. c. $3.4 billion. d. $4.4 billion. 9. Using words and symbols to transmit communication is most often associated with the: a. Sender. b. Receiver. c. Channel d. Feedback. 10. Patients as receivers recall less than percent of what physicians tell them: a. 10 b. 25 c. 50 d. 75