6. Multiple choice question; highlight one answer below. Requiring records and reports is a: a. quantity standard. b. quality standard. c. neither (a.) nor (b.) is correct. 7. True or false: two principal causes of excessive costs are inefficiency and waste. 8. True or false: Portion size is one example of a common quality standard. 9. As the manager of an upscale restaurant, you need to use control techniques because one of your servers refuses to follow the service standards and techniques established by the restaurants management. What possible actions you might take to bring the employee's performance into line with established standards? (A short paragraph answer, choosing from the 8 control techniques described in Chapter 2) Your