Question: (6 points) Short Answer Question 5 You are a credit card manager for Chase Sapphire and are interested in wait times to speak to a

(6 points) Short Answer Question 5 You are a credit card manager for Chase Sapphire and are interested in wait times to speak to a representative. Suppose the specication limits for wait times are LSL: 12 seconds and USL= 72 seconds. The wait times of the process can be represented by a normal population model with mean 45 seconds and standard deviation 7 seconds. a) Compute the ppm for this process. b) Compute Cp for this process. c) Compute Cpk for this process

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