6. The activities required to efficiently and effectively control and manage the movement and storage of items across the supply chain.: A. SOP B. order fulfillment C. logistics D. processing 7. The first activity in the fulfillment process is: A. Make sure the customer will pay B. Check in-stock availability C. Arrange shipment D. None of these 8. The returns process is often referred to as: A. Slippage B. Negative activity C. Reverse logistics D. All of these 9. RFID can help improve: A. supply chain visibility B. capital goods tracking C. work-in-progress tracking D. all of these