6.12 In inventory management, a decrease in the desired service level will cause the amount of safety stock held to

a) decrease.

b) increase.

c) cannot tell.

6.13 A primary principle of good product or service design is

a) complexity.

b) simplicity.

c) rigidity.

6.14 Operations and supply chain management personnel should be involved in designing new products or services

a) true.

b) false.