$71$

$1$ point

Which professional is responding to a difficult conversation at work in the most effective way?

As Juanita listens to Bob's complaints, she realizes that she is learning information that can help improve teamwork.

As Alice nods in agreement with Bert's concerns, she thinks that his views are completely unfounded.

As Dan listens to Cindy's problem, he wishes he could be elsewhere.

Aa Ingrid considers Barb's complaints, she decides to keep them to herself.

As Steve hears the criticisms from the team, he thinks of convincing rebuttals.