7 (1 point) Which of these represents the first step in Kotter's Change Model? Question 7 options: 1) Create a vision of change 2) Remove any obstacles 3) Establish a sense of urgency 4) Create small wins 5) Anchor the changes Question 8 (1 point) Which of the following model of change proposed an eight-step sequence and relies on a centralized, top-down process for creating planned change? Question 8 options: 1) Lewin's Change Model 2) Kotter's Change Model 3) Appreciative Inquiry (AI) model 4) Complex Adaptive Systems 5) Bureaucratic model Question 9 (1 point) Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization? Question 9 options: 1) Differentiation change 2) Incremental change 3) Culture change 4) Technological change 5) Structural change