7. Develop customer service policies or procedures Research and develop customer service policies and procedures for at least three different areas of your organisation/business or areas of customer service, for example, presentation and grooming or customer complaints. These must meet industry standards. Research industry standards and ensure your customer service procedures align with these. This may include policies and procedures that need developing or adjusting as a result of customer feedback. If developing new policies and procedures, you can use the customer service policy template provided below or use your organisation's existing documents if modifying existing policies and procedures. Individual response based on the customer service feedback and policies and procedures selected to be developed or updated