7. Emerging Issues in Management Today Your manager has asked you and several colleagues to brainstorm ideas for better addressing the challenges and opportunities of today's workforce. Which of the following issues will you and your colleagues be thinking about? Check all that apply. Increased diversity, including but not limited to gender and ethnicity O Resilience to severe economic shocks, such as the one experienced in 2007-2008, and general economic uncertainty O Differences priorities among older and younger employees, with younger people often seeking flexibility over long-term career prospects The role of quality in providing value to customers and reducing costs Imagine that you have been invited to speak at a management conference on a topic of emerging significance to managers. First, you need to choose a topic. Then, you need to decide what to say about it that will be interesting and useful to your audience. A colleague suggests that you give a presentation on economic changes. The segment of the economy that has become the largest contributor to US gross domestic product is the sector; this shift has significantly reduced the number of job openings in some areas but has also created new jobs. Select the correct responses to the following question. If you decide to give a presentation on quality, which topics might you include? Check all that apply. The competitive advantage offered by quality products and services The tendency for quality improvements to lower costs The positive relationship between quality and productivity The risk that a negative customer experience will go viral