7.1. Distinguish between a group and a team

7.2. Explain the impact of the environment, the topic(s), and the participants on communication within meetings

7.3. Analyze the roles and norms displayed by a group or team

7.4. Discuss the concepts involved in effective problem solving

7.5. Describe ways to foster innovative thinking in a team context

7.6. Discuss the need for conflict and the strategies for productive conflict

7.7. Apply the KEYS process to professional excellence as you develop your groups into teams

Specifically know the definitions as well as recognize examples:

Meetings and their goals

Team roles people take on

Scheduling meetings

Norms vs. rules

Brainstorming

Criteria

Devils advocate

Groupthink /meetingthink

Different ways of making decisions in a group

Conflict in groups and how to solve/deal with

Chapter 9: Business and Professional Writing

Learning Objectives

9.1. Explain the impact of written communication on professional excellence

9.2. Describe the different indirect messages sent with written communication

9.3. Discuss the different types of written communication

9.4. Apply the KEYS approach to achieve professional excellence regarding written communication

Specifically know the definitions as well as recognize examples:

Message clarity

Specific vs general language

Cover letters, memos, business reports, press releases, letters of recommendation, thank you notes, networking notes, proposals, employee reviews

Plagiarism

Chapter 10: Leadership and Conflict Management

Learning Objectives

10.1. Discuss what constitutes leadership and power

10.2. Explain the relationship between leadership theory and communication

10.3. Discuss communication strategies for hiring quality employees

10.4. Describe ways to lead effective teams

10.5. Identify strategies for dealing with difficult people

10.6. Provide feedback as a means to motivate team members

10.7. Discuss ways to manage your public image

10.8. Apply the KEYS process to develop professional excellence as a leader

Specifically know the definitions as well as recognize examples:

Leaders how become

Trait

Types of power: coercive/reward, legitimate, expert, referent, connection

McGregors 2 leadership styles: Theory X vs Theory Y

How to give negative feedback

Charisma

All the negative roles people play in the workplace

The positive roles

Leadership style: Laissez faire, authoritative, democratic

Blake & Moutons Managerial Grid roles (pg. 245): concerns for people vs production