7:16 Done Case Study 1-KM_44add871d... (1) KNOWLEDGE MANAGEMENT TOOLS yya tea, - - , htsapandias- - - ies at - - - DISCUSSION QUESTIONS MRREN KNOWLEDGE MANAGEMENT TOOLS A good decision is based on knowledge and not on numbers MAC Blato Waterloo, Ontario-based Open Text Corporation may not be a household napte, but it is extremely well known among Fortune 500 companies. With 39 per cent year-over-year earnings growth. Open Text ranks among the 100 fastest growing companies in the world and is the largest Canadian commercial software firm. For the last 15 years, the company has been developing computer software to support enterprise content management (EGM). defided by the Association for Information and Image Management as "the strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents related to organizational processes. Many of the largest companies in the world rely on software from Open Text to help their effectively capture and manage their knowledge stores. Hyatt, the premier global hotel company found it increasingly difficult to deliver a consistently strong customer Service experience across its 424 hotel and resort properties, which spanned 45 countries with differing Time zones, currencies, languages and cultures. Over time. different business units had attempted to set up local portals to resolve the problem. but content and branding were inconsistent, and key capabilities such as search and personalization were lacking To solve the problem. Hyatt corporate adopted several Open Text software modules to create Hyatt Connecte a globally centralized online meeting platform whose purpose was to promote couunuit. facilitate day-to-day work, and enable the sharing of information among Hyatt employees According to Robb Webb. Hyatt's chief human resources ollicer. -Using Open Text, associates working in our corporate office and at Hyatt properties can quickly! update and locate fundamental information and benefit from the knowledge of other individuals, regardless of kcation. That translates into more time dedicated to our guests. Siemens AG, a US$100-billion, high-growth technology conglomerate with 450,000 employees, needed a single knowledge management and web-publishing application to support virtual collaboration across dispersed geographic and organizational boundaries, and to replace 26 discrete document management systems that had emerged over time. Building on two Open Text software modules, a companywide system called Siemens ShareNet was developed. The new system was used to manage documents and co- ordinate projects over time and space. It also seamlessly interfaced with the company's SAP R/3 enterprise system. Chief Information Officer Jan Dressel described the result of using Open Text's Livelink package to integrate Nexus, an internal project designed to automate highly mundane tasks, with Siemens' SAP system: "Because Livelink provides a powerful electronic workflow, coupled with e-mail routing with a view into a database, this software can quickly eliminate reams of paper and labour from such tasks... AS one example, we lowered the cost of obtaining an airline ticket by more than 60 per cent by "self serve" though the Nexus portal rather than going to an outside travel agent." EnCana, a US$10 billion natural gas and oilsands company headquartered in Calgary, Alberta, was Wasting time. Engineers needing a specific document would spend a great deal of time and energy Searching for that document. As one EnCana data analyst put it. Sometimes it took a day to find the required document) ... [it was often) faster to reproduce it or reorder it from the service company than trying to locate it within the organization. To solve the problein. EnCana used Open Text to create an integrated document repository that was linked to EnCan's map-based geographic information system (GIS). Geophysicists, geological engineers and other geo-Technical thers could now locate and instantly retrieve all documents associated with an asset (e. g., a region, field, well, pipeline) by simply clicking on a well understood, map-based interface. As a result, the geo-specialists could stay focused and productive. "To produce a part "sobem tory that Many other organizations such as Lockheed Martin. Electronic Arts. Mercedes Sprint, Unilever. Owens Coming, and Barclays Bank have offered similar stories of turning to Open Text software to help manage their unstructured information. Tom Jenkins, Open Text's chief strategy officer, believes that advances in Internet and cloud computing technologies are enabling extraordinary access and control over massive disparate knowledge sources from around the world. As the content on the Intemet continues to deepen and evolve, users will increasingly demand the ability to mash up the content in new and useful ways. Jenkins argued. "If Canada misses out on any part of the information revolution). we really put the next generation at risk. DISCUSSION QUESTIONS 1. What is strictured information." and why is difficult to manage! 2. Wat business benefits did these organizations gain by improving their knowledge management processes? 3. Do you agree or disagree witli Jenkins, that missing out on any part of the information revolution will put the next generation of Canadians at risk? Explain 7:16 Done Case Study 1-KM_44add871d... (1) KNOWLEDGE MANAGEMENT TOOLS yya tea, - - , htsapandias- - - ies at - - - DISCUSSION QUESTIONS MRREN KNOWLEDGE MANAGEMENT TOOLS A good decision is based on knowledge and not on numbers MAC Blato Waterloo, Ontario-based Open Text Corporation may not be a household napte, but it is extremely well known among Fortune 500 companies. With 39 per cent year-over-year earnings growth. Open Text ranks among the 100 fastest growing companies in the world and is the largest Canadian commercial software firm. For the last 15 years, the company has been developing computer software to support enterprise content management (EGM). defided by the Association for Information and Image Management as "the strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents related to organizational processes. Many of the largest companies in the world rely on software from Open Text to help their effectively capture and manage their knowledge stores. Hyatt, the premier global hotel company found it increasingly difficult to deliver a consistently strong customer Service experience across its 424 hotel and resort properties, which spanned 45 countries with differing Time zones, currencies, languages and cultures. Over time. different business units had attempted to set up local portals to resolve the problem. but content and branding were inconsistent, and key capabilities such as search and personalization were lacking To solve the problem. Hyatt corporate adopted several Open Text software modules to create Hyatt Connecte a globally centralized online meeting platform whose purpose was to promote couunuit. facilitate day-to-day work, and enable the sharing of information among Hyatt employees According to Robb Webb. Hyatt's chief human resources ollicer. -Using Open Text, associates working in our corporate office and at Hyatt properties can quickly! update and locate fundamental information and benefit from the knowledge of other individuals, regardless of kcation. That translates into more time dedicated to our guests. Siemens AG, a US$100-billion, high-growth technology conglomerate with 450,000 employees, needed a single knowledge management and web-publishing application to support virtual collaboration across dispersed geographic and organizational boundaries, and to replace 26 discrete document management systems that had emerged over time. Building on two Open Text software modules, a companywide system called Siemens ShareNet was developed. The new system was used to manage documents and co- ordinate projects over time and space. It also seamlessly interfaced with the company's SAP R/3 enterprise system. Chief Information Officer Jan Dressel described the result of using Open Text's Livelink package to integrate Nexus, an internal project designed to automate highly mundane tasks, with Siemens' SAP system: "Because Livelink provides a powerful electronic workflow, coupled with e-mail routing with a view into a database, this software can quickly eliminate reams of paper and labour from such tasks... AS one example, we lowered the cost of obtaining an airline ticket by more than 60 per cent by "self serve" though the Nexus portal rather than going to an outside travel agent." EnCana, a US$10 billion natural gas and oilsands company headquartered in Calgary, Alberta, was Wasting time. Engineers needing a specific document would spend a great deal of time and energy Searching for that document. As one EnCana data analyst put it. Sometimes it took a day to find the required document) ... [it was often) faster to reproduce it or reorder it from the service company than trying to locate it within the organization. To solve the problein. EnCana used Open Text to create an integrated document repository that was linked to EnCan's map-based geographic information system (GIS). Geophysicists, geological engineers and other geo-Technical thers could now locate and instantly retrieve all documents associated with an asset (e. g., a region, field, well, pipeline) by simply clicking on a well understood, map-based interface. As a result, the geo-specialists could stay focused and productive. "To produce a part "sobem tory that Many other organizations such as Lockheed Martin. Electronic Arts. Mercedes Sprint, Unilever. Owens Coming, and Barclays Bank have offered similar stories of turning to Open Text software to help manage their unstructured information. Tom Jenkins, Open Text's chief strategy officer, believes that advances in Internet and cloud computing technologies are enabling extraordinary access and control over massive disparate knowledge sources from around the world. As the content on the Intemet continues to deepen and evolve, users will increasingly demand the ability to mash up the content in new and useful ways. Jenkins argued. "If Canada misses out on any part of the information revolution). we really put the next generation at risk. DISCUSSION QUESTIONS 1. What is strictured information." and why is difficult to manage! 2. Wat business benefits did these organizations gain by improving their knowledge management processes? 3. Do you agree or disagree witli Jenkins, that missing out on any part of the information revolution will put the next generation of Canadians at risk? Explain